“How rapidly we reply to an inquiry, providing recommendation and options to clients, is admittedly vital and a part of the standard journey. It’s not simply in regards to the product.” Chris Wilson, UR’s VP of International Service and Buyer Expertise, is accountable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but in addition to supply greatest follow suggestions. His staff manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with clients, guaranteeing quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the energetic robotic person group grew, the Service Crew seemed for modern methods to allow clients and Distributors to achieve out for assist and help. In early 2020, a web based portal, myUR, was launched, enabling distributors and finish clients to register guarantee circumstances, service requests and help inquiries. The portal additionally permits them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and help. Since its preliminary launch, the accessibility and value of myUR have developed from a case administration system right into a discussion board the place all stakeholders can have interaction and keep linked.
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